2-Year International Warranty

Every BERSIGAR timepiece purchased directly from us is covered by a 2-Year International Limited Warranty from the date of purchase.

The warranty protects against eligible manufacturing defects affecting the movement and functional components of the watch, subject to the terms below.

What Is Covered

Our 2-Year Limited Warranty covers eligible manufacturing defects, including:

Defects in the watch movement
Mechanical or functional failure under normal use
Manufacturing-related issues affecting the operation of the watch
Eligible defects caused by workmanship or production
Eligible color or finishing defects confirmed to be manufacturing-related

If a warranty claim is approved, BERSIGAR may, at its discretion, repair the watch or replace the defective component.

What Is Not Covered

The warranty does not cover:

Normal wear and tear
Scratches, dents, chips, or cosmetic damage
Accidental damage or impact damage
Damage caused by misuse or improper handling
Damage to straps, bracelets, clasps, buckles, or other wearable components caused by use
Broken or scratched crystal caused by impact
Water damage caused by improper crown operation or use beyond the stated water-resistance rating
Damage caused by unauthorized repairs, modifications, servicing, or opening of the watch
Loss or theft
Damage caused by chemicals, perfumes, cleaning products, or extreme conditions
Natural deterioration, fading, or discoloration caused by normal use

Warranty Claims Require Physical Inspection

To process a warranty claim, the watch must be sent to our designated service location for physical inspection.

Photos or videos may be requested initially to help us assess the issue, but they do not replace the required physical inspection when requested by our team.

A warranty repair, replacement, or other resolution can only be confirmed after the watch has been received and inspected.

Warranty Shipping Costs

All shipping costs related to a warranty claim are the responsibility of the customer.

This includes:

Shipping the watch to our designated service location
Return shipping of the repaired or replacement watch back to the customer
Any applicable courier, customs, import, export, tax, or handling charges

BERSIGAR does not cover inbound or outbound shipping costs for warranty claims unless otherwise confirmed by us in writing.

We strongly recommend using a tracked and insured shipping service when sending your watch for inspection.

BERSIGAR is not responsible for parcels lost or damaged while being shipped to our service location.

How to Make a Warranty Claim

Before sending your watch, please contact our Customer Service Team and provide:

Your order number
Purchaser's name and email address
A description of the issue
Clear photos and/or video showing the problem

Our team will review the information and provide the correct return instructions and service address.

Do not send your watch without receiving return instructions from our Customer Service Team first.

Warranty Inspection

Once the watch is received, our team will inspect it to determine whether the issue qualifies as a manufacturing defect under the warranty.

If the issue is covered, BERSIGAR may:

Repair the watch
Replace the defective component
Replace the watch with the same model
Provide an equivalent replacement if the original model is unavailable

If the issue is found to be caused by accidental damage, misuse, normal wear and tear, unauthorized modification, or another non-covered condition, the warranty claim may be declined.

Proof of Purchase

Valid proof of purchase may be required for all warranty claims.

The warranty applies to genuine BERSIGAR watches purchased directly through the official BERSIGAR website or an authorized BERSIGAR sales channel.

Important

Sending a watch to BERSIGAR does not automatically mean the warranty claim has been approved.

All claims are subject to inspection and verification of the reported defect.